Call for Expression of Interest (EoI) for Membership of the Customer Standing Committee (CSC)

17 June 2018

Dear all,

The ccNSO Secretariat is launching a call for Expression of Interest (EoI) for membership of the Customer Standing Committee (CSC). The call for EoI will be open from today 18 June 2018 and will close: Friday, 6 July 2018 (17:00 UTC).

Further background details, including the CSC Candidate Qualification requirements are included below.

If interested, please send the following documents to: no later than Friday 6 July 2018 (17:00 UTC).

  1. Filled in application form
  2. Your resume, curriculum vitae, or biography.
  3. If applicable, a letter of support from your employer in respect to the required time commitment to participate actively in the CSC.

Once we have received your intent to volunteers as CSC member, the ccNSO Secretariat will send you a link to an online Acknowledgement of Terms Form. Via this form, you consent to ICANN processing data in order to add you as a member of the CSC and its mailing list(s). The form explains the information ICANN will process to administer your participation in the CSC and how the information will be used this purpose. It also describes the rights you have regarding your information.

After receiving your application, the documents will be transmitted to the ccNSO Councillors eligible to select the members of the CSC. The selection process is described in the ccNSO Guideline: ccNSO Actions Respecting the Customer Standing Committee:

By the end of July, the ccTLD representatives on the CSC will be appointed by the ccNSO council. The approval of the full slate will be completed by mid-September 2018. The ccNSO Council will have a discussion on and consider the approval of the Selection Report during its meeting on 20 September 2018.

CSC Candidates Qualification Requirements

Skill set and experience

Candidates should possess the following qualifications:

  • Direct experience and knowledge of the IANA naming function.
  • Analytical skills, ability to interpret quantitative and qualitative evidence, and capacity to draw conclusions purely based on evidence.
  • Able to work and communicate in written and spoken English.
  • Effective communication skills.
  • Experience in managing and/or participating in committees (e.g. meeting coordination, reporting, and escalation) in order to contribute meaningfully to CSC processes.
  • Demonstrated ability in relationship management to support diplomatic discussion, consensus driven decision making, and productive negotiation.


Unless the applicant pool does not allow, candidates should not all come from the same geographical region (Europe; Asia/Australia/Pacific; Latin America/Caribbean islands; Africa; and North America), or be of the same gender. The Membership Selection Process of the CSC Charter calls for due consideration to be given, to the extent possible, to form a CSC that has diversity in terms of geography and skill set. To that end the composition of the slate will be reviewed during two points in the selection process: firstly by the RySG and ccNSO and secondly by the ccNSO and GNSO.

Time commitment

CSC members and liaisons must be able to participate in monthly meetings. It is expected that members and liaisons must attend a minimum of nine meetings in a one-year period and must not be absent for more than two consecutive meetings. Failure to meet this requirement may result in the Chair of the CSC requesting a replacement from the respective organization. Outside of the monthly meetings, members and liaisons may also be asked to participate in other CSC processes such as:

  • Providing updates, no less than three per year, to the direct customers of the IANA naming function. These updates may be provided to the RySG and ccNSO Council during ICANN meetings.
  • Providing updates to any group/constituency regarding the IANA Function Operator's performance at their request.
  • On an annual or as needed basis, conduct a consultation with the IANA Functions Operator, the primary customers of the naming services, and the ICANN community about the performance of the IANA Functions Operator.
  • Carry out required work related to CSC procedures and processes (e.g., review drafts of communications to the ccNSO/GNSO Councils, interact with IANA Function Operator to investigate an issue/problem, work with IANA Function Operator to finalize remedial action procedures, draft CSC operational procedures).

Members may also be selected to represent the CSC on any IANA Function Review Team (IFRT) or Separation Cross Community Working Group (SCCWG) if formed. Members and liaisons will serve a two-year term with the option to renew for up to two additional two-year terms. Participation in the CSC is voluntary. The CSC is expected to perform the majority of its work telephonically and via email.


About the CSC

The CSC has been established to ensure the satisfactory performance of the Internet Assigned Numbers Authority (IANA) naming function. The CSC monitors PTI's performance of the IANA naming function by analyzing performance reports on a monthly basis and publishing its findings. It is authorized to undertake remedial action to address poor performance, and if performance issues are not remedied, the CSC is authorized to escalate the performance issues to the ccNSO and GNSO for consideration. Additionally, the CSC may recommend changes to the naming Service Level Expectations as well as enhancements to the provision of the IANA naming services.

About the CSC member and liaison appointment process

In order to provide for continuity and knowledge retention, the CSC Charter called for staggered terms of the inaugural CSC appointees, with half of the members and liaisons serving an initial two-year term and the other half serving an initial three-year term. All future terms will be two-year terms. The members and liaisons decided amongst themselves who would serve a two-year and who would serve a three-year initial term. As of 1 October 2018, the following members and liaisons will complete their term:

Lars-Johan Liman
Appointing Organization: RSSAC
Term: 2016 - 2018

Elise Lindeberg
Appointing Organization: GAC
Term: 2016 - 2018

Jay Daley
Appointing Organization: ccNSO
Term: 2016 - 2018

Kal Feher (Vice-Chair)
Appointing Organization: RySG
Term: 2016 - 2018

The CSC Charter allows for the Address Supporting Organization (ASO) and the Generic Names Supporting Organization (GNSO) Registrar Stakeholder Group or Non-Contracted Parties House of the GNSO to also appoint liaisons. There were no appointments from these two organizations for the inaugural CSC membership slate; however, the ASO and Registrar Stakeholder Group or Non-Contracted Parties House of the GNSO may participate in the 2018 election process.